IT Project Technician
| Team: | Professional Services | Work Location: | Amarillo, Tx
| Reports To: | Solutions Manager | Employment Type: | FT Exempt
| Positions Supervised: | N/A | Work Schedule: | M-F 8AM – 5PM, after hours may be needed
| Travel Required: | 50% | Total Compensation: | Salary = experience
Position Summary / Essence of the Role:
The essence of the Project Technician role is to implement new or complex technology that has a positive and strategic impact on customer’s businesses. This is achieved by effective planning, and efficiently executing project plans with precision. To achieve excellence in this role, the Project Technician will need to be passionate about the use of technology to drive business forward. They must be motivated by the reality that the excellent execution of their work is a critical part of strengthening our customers’ businesses. It is the implementation of solutions that ultimately makes the quality of their business and their employees’ lives better.
Essential Roles and Responsibilities:
- Implementation of new or complex technology
- Workstation Deployment
- Efficient execution of projects
- Project Documentation
Expected Outcomes:
When the essence of the role is understood, and the roles and responsibilities are performed with discipline the outcomes below will be expected.
Success in this role will be measured by the following:
- Customers are enthusiastic about implementing new technology
- Projects are delivered according to scope with minimal “scope creep” (Hours Over Budget and Hourly Realization Rate) Goal is within +/- 10% of hour.
- The Project Technician is growing in both technical knowledge and business acumen
- Well executed projects that result in no (or very little) negative impact to the other service delivery areas
Qualifications and Requirements:
- Understand the essence of the role
- Get It, Want It and Have the Capacity to Do this job
- Live by runbiz core values:
Kindness – caring, respectful & patient
Integrity – honest, dependable and doing the right thing
Excellence – learning, improving and exceeding expectations
Servant Heart – humble, helpful, and positive
Teamwork – team players, playing to win
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
- Must enjoy working with customers
- Must be a highly organized individual that can keep track of complex tasks
- Must have a high attention to detail
- Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings.
- Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
Education:
Bachelor’s Degree Preferred, Field of Study: IT or related technical field
Experience:
5 years previous experience in a technical role
Previous experience implementing new / complex technology
Certifications & Licenses:
Technical Certifications Preferred (Microsoft, SonicWALL, Dell)
Skills:
Proficient with Microsoft Office (Word, Excel, PowerPoint)
Working knowledge of the following:
- Microsoft Stack (Windows Server, Windows OS, Office 365, Active Directory, Azure AD)
- Network services (DHCP, DNS, Routing)
- Firewalls (SonicWall and Unifi)
- Switches, Routers, and Wireless Access Points / Controllers
- Application / Database Implementation and Migration
Physical Requirements:
- Must be able to read, comprehend, type and speak English clearly on the phone
- Prolonged periods of sitting at a desk and working on a computer
- Ability to type 50+ words per minute
- Some lifting of PC and server equipment
- Ability to maintain regular, punctual attendance.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. This is not a comprehensive list. Duties, responsibilities, and activities may change due to business demands. New ones may be assigned at any time, with or without notice.
Run Business Solutions is an IT Managed Services and Website Services provider based in Amarillo, TX. Since 2007, we’ve supported small to mid-sized businesses both regionally and throughout the country. We pride ourselves in helping businesses leverage technology, not just tolerate it. Runbiz is focused on enthusiastically providing excellent technical strategy, services, and solutions that drive our customers' businesses forward. We are passionate about our mission to empower people to do what they do well. Teamwork is the bedrock of the runbiz™ culture. We believe that every team player is what makes Runbiz successful. Our culture and core values are what set us apart. We must be a group of exceptional team players if we are to be an exceptional company. We believe in empowering our team, not only with the tools necessary to get the job done, but also with the confidence and freedom to do the right thing for our customers and teammates. We each understand the essence of our roles, we are motivated by empowering people to do what they do well and have clarity on how to play a part in the vision.
