Position Summary / Essence of the Role:
The essence of the Project Coordinator role is to ensure the efficient, timely, and profitable execution of professional services projects. This is achieved by a deep knowledge of the runbiz project lifecycle, detailed resource planning and scheduling, and defending the original scope of the project. This frees the project engineers up to serve their primary responsibility of executing project plans. To achieve excellence in this role, the Project Coordinator, will need to be passionate about the responsibility of “keeping the trains running on time” and enjoy getting into the details thereof. Furthermore, they must be motivated by the understanding that efficient projects are of major significance in the pursuit of improving the quality of life for all service delivery areas by reducing reactive noise.
The project coordinator works closely with both the vCIO and Design Desk roles. They convert proposals and scopes of work (delivered by Design Desk) into actionable project plans for Project Engineers. They keep the vCIOs apprised of their respective customer’s project status. They manage the project backlog by keeping project engineers’ calendars full and up to date. They guard original scopes by monitoring hours and responding to out-of-scope requests with change orders. A successful Project Coordinator will do all these things while effectively managing customer’s and team members expectations.
Essential Roles and Responsibilities:
- Project Resource Planning, Scheduling, Communications
- Project Billing and Change Orders
- Monitor execution of projects and keep expectations set
- Track and Enter Professional Services Metrics
- Own Receiving / Shipping of products
Expected Outcomes:
When the essence of the role is understood, and the roles and responsibilities are performed with discipline the outcomes below will be expected.
Success in this role will be measured by the following:
- Customers are enthusiastic about implementing new technology
- Customers, vendors, and teammate expectations are managed, and they have a predictable experience every time we do project work
- Project work is scheduled a rolling 2 to 3 months out (Backlogged Hours)
- Projects are delivered according to scope with minimal “scope creep” (Hours Over Budget and Hourly Realization Rate) Goal is within +/- 10% of hour.
- The project coordinator is growing in both technical knowledge and project management skill
- The project engineers are free to do the work (80% Productivity)
- All teams are aware of the status of product from “Shipped” to “Installed”
Qualifications and Requirements:
- Understand the essence of the role
- Get It, Want It and Have the Capacity to Do this job
- Live by runbiz core values:
Kindness – caring, respectful & patient
Integrity – honest, dependable, and doing the right thing
Excellence – learning, improving and exceeding expectations
Servant Heart – humble, helpful, and positive
Teamwork – team players, playing to win
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
- Must enjoy working with customers and teammates
- Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings.
- Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively.
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Education:
- Bachelor’s Degree Preferred, Field of Study: IT or related technical field
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Experience:
- 5 years previous experience in a technical role and / or project management role
- Previous resource planning and scheduling experience
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Certifications & Licenses:
- PMP Preferred but not required
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Skills:
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- ConnectWise experience, preferred
- Scopestack experience, preferred
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Physical Requirements:
- Must be able to read, comprehend, type, and speak English clearly on the phone
- Prolonged periods of sitting at a desk and working on a computer
- Ability to type 50+ words per minute
- Some lifting of PC and server equipment
- Ability to maintain regular, punctual attendance.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. This is not a comprehensive list. Duties, responsibilities, and activities may change due to business demands. New ones may be assigned at any time, with or without notice.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
Run Business Solutions is an IT Managed Services and Website Services provider based in Amarillo, TX. Since 2007, we’ve supported small to mid-sized businesses both regionally and throughout the country. We pride ourselves in helping businesses leverage technology, not just tolerate it. Runbiz is focused on enthusiastically providing excellent technical strategy, services, and solutions that drive our customers' businesses forward. We are passionate about our mission to empower people to do what they do well. Teamwork is the bedrock of the runbiz™ culture. We believe that every team player is what makes Runbiz successful. Our culture and core values are what set us apart. We must be a group of exceptional team players if we are to be an exceptional company. We believe in empowering our team, not only with the tools necessary to get the job done, but also with the confidence and freedom to do the right thing for our customers and teammates. We each understand the essence of our roles, we are motivated by empowering people to do what they do well and have clarity on how to play a part in the vision.
